FAQ

Frequently Asked Questions

How long does shipping take?
Orders are typically processed within 1–2 business days and delivered within 7–14 business days across South Africa. You'll receive a tracking notification once your order ships.

Do you deliver nationwide?
Yes, we deliver to all major centres and outlying areas across South Africa via our courier partners.

What payment methods do you accept?
We accept secure payments through PayFast, including major credit and debit cards, and instant EFT.

What is your returns policy?
If your item arrives damaged, faulty, or not as described, contact us within 7 days of delivery at info@richeleduplay.com or via WhatsApp on 079 023 2927, and we'll sort out a replacement or refund.

Are your toys safe for young children?
We select products with age-appropriateness and safety in mind. Always check the recommended age range and any safety information listed on each product page before purchasing, especially for children under 3.

Can I change or cancel my order after placing it?
Reach out to us as soon as possible via email or WhatsApp — if your order hasn't shipped yet, we'll do our best to accommodate changes or cancellations.

Do you offer bulk or wholesale pricing?
Yes! If you're a school, daycare, or reseller interested in bulk orders, contact us directly and we'll put together a quote.

How can I track my order?
Once your order ships, you'll receive a tracking number via email so you can follow its journey to your door.